FAQ

What does Grand Palm do?
How long has Grand Palm been in business?
I want to place an order for my company or an event. What should I do?
What if I do not see the product I want in the PRODUCTS section of this website?
How does the order process work?
How do I keep track of my order?

What does Grand Palm do?
Grand Palm provides its clients with embroidered and screen printed T-shirts and apparel, caps, service industry merchandise, and promotional products.

How long has Grand Palm been in business?
Since 2000.

I want to place an order for my company or an event. What should I do?
Before placing an order or getting a price quote, you will need to decide on the following:

The type of item you would like to order. If you are not sure about the type of product you need, please visit our PRODUCTS page for options.
Color of item
Quantity of the order
Do you have a design or a logo to provide us? If you have one, then you can email it to us when placing your order. If you don't, our creative designers can create one for you.
Will your order be screen printed or embroidered?
When is the due date for your order?

To get information, answers to your specific questions, or a price quote, you can contact us via e-mail, phone, or fax.

E-mail:	Simply use our CONTACT section for a list of available email addresses.
Phone:	Please call 800.745.1617. We will answer your questions, and assist you with all of your requests.
Fax:	818.334.5888

What if I do not see the product I want in the PRODUCTS section of this website?
Our company has access to almost all manufacturers of apparel, caps, promotional and service industry products. Just let us know what you need, and we will get it for you. For clients with unique needs, we are also capable of providing domestic as well as offshore manufacturing of specialty items.

How does the order process work?

You place your order and give us the artwork to be used on your project. If you don't have one, we can create one for you.
We email or fax you the details of your order, ie: Item, quantity, print details, cost, ship to address, and etc.
You review and approve the details of your order.
Upon receipt of your approval, we start the production process. Time to complete orders vary depending on the type of order. Our company has some of the fastest production times in our industry. We greatly care for our clients, and work diligently to meet all deadlines.
Once the order is completed, we ship it to you.

How do I keep track of my order?
Being accessible and informative is very important to us. We strive to offer the best personalized customer service experience to our clients. We promptly inform our clients of anything that requires their attention, and we send notifications on ship dates.

Orders are generally processed and shipped out quickly after an order is placed, so most clients do not feel the need to track their orders. However, we are always available to provide updates on your order or answer questions. Simply contact us via e-mail at: sales@grandpalm.com or just call us at 800.745.1617.